Common Issues and Troubleshooting for Lash ClustersUpdated 22 days ago

Having trouble with your lash clusters? Here are solutions to common issues:

A cluster begins lifting: Gently press it back into place using the applicator or your fingertips. If lifting continues or happens repeatedly, troubleshoot prep, oil, moisture, or wear conditions instead of repeatedly pressing the cluster down.

Repositioning and reuse: A newly placed cluster can be gently repositioned if needed. Avoid repeatedly removing and reapplying the same cluster because repeated adjustment can weaken its hold. Individual Nano-Grip Lash Clusters are single-use and should not be cleaned or reused after removal. Each set provides enough clusters for approximately 2 to 3 full applications.

Moisture and wear: Nano-Grip Lash Clusters can handle light moisture, but avoid excessive moisture, steam, swimming, and long hot showers. If they get excessively wet, gently dry them without rubbing. If a cluster lifts after drying, gently press it back into place.

If the problem remains after brief, relevant troubleshooting or you remain dissatisfied, submit a claim through the MoxieLash Returns Center.