Package Issues: Lost, Damaged, or Missing ItemsUpdated 22 days ago

We’re sorry to hear that you’ve encountered issues with your delivery. We’re here to help.

Lost Package: Please contact customer support for assistance.

Damaged Product: If your item arrived with visible physical damage, submit a claim through the MoxieLash Returns Center. If the issue is a specific product-performance or application problem, such as lashes not sticking, lifting, or falling off, our support team may be able to offer practical help. This help is optional; you may submit an eligible claim through the Center without trying it. The Center will collect the claim details and any requested photos. If you cannot complete your claim there or need human help, contact customer support.

Missing Items: If any items are missing from your order, send us a photo of what you received and confirm your shipping address so we can send the missing item or items as soon as possible. Missing items are handled by customer support.