Package Issues: Lost, Damaged, or Missing ItemsUpdated 18 days ago

We’re sorry to hear that you’ve encountered issues with your delivery. We’re here to help.

Lost Package: Please contact customer support for assistance.

Damaged Product: If a product arrived damaged or defective, submit your request through the MoxieLash Returns Center. The Returns Center will collect the required photo upload and guide you through the available resolution options. If you cannot complete the request through the Returns Center, contact customer support for human review.

Missing Items: If any items are missing from your order, send us a photo of what you received and confirm your shipping address so we can send the missing item or items as soon as possible. Missing items are not handled through the Returns Center.