Damaged & Defective PolicyUpdated a month ago

For physical damage or a clear product defect, submit a claim through the MoxieLash Returns Center. If the issue is a specific product-performance or application problem, such as lashes not sticking, lifting, or falling off, our support team may be able to offer practical help. This help is optional; you may submit an eligible claim through the Center without trying it. The Center will collect the claim details and any requested photos. If you cannot complete your claim there or need human help, contact customer support.

Please note: MoxieLash does not cover damage caused by misuse.