Damaged & Defective PolicyUpdated a month ago

If you receive a damaged or defective item, submit your request through the MoxieLash Returns Center. The Returns Center will collect the required photo upload and guide you through the available resolution options.

If you cannot complete the request through the Returns Center, encounter an error, appear ineligible despite being eligible, or have a situation the portal cannot handle, contact customer support for human review.

Please note: MoxieLash does not cover damage caused by misuse.