MOXIELASH

We&#x2019;re so sorry to hear about the issue with your order! At MoxieLash, we take pride in the quality of our products. If you receive any damaged or defective items, please contact us right away by sending a photo of the item(s) to <a rel="noopener">support@moxielash.com</a>. We&#x2019;ll take care of everything from there!Please note: MoxieLash does not cover damage caused by misuse.

We’re so sorry to hear about the issue with your order!At MoxieLash, we take pride in the quality of our products. If you receive any damaged or defective items, please contact us right away by sending a photo of the item(s) to support@moxielash.com.

Damaged & Defective Policy

POLICIES

Shipping Fees and Timeline

Package Issues: Lost, Damaged, or Missing Items

Customs Fees and Route Package Protection

SHIPPING & DELIVERY

How Long Will It Take for My Order to Ship?

How Can I Cancel My Order?

How Can I Track My Order?

What Should I Do If My Tracking Number Isn't Updating?

What Should I Do If Only Part of My Order Has Arrived?

Package Marked Delivered But Not Received

ORDER STATUS

When Are You Expecting a Product Restock?

Guide to Magnetic Lashes: Types & Sizes

How Long Do The Magnetic Lashes and Liner Last?

What Is In The Magnetic Eyeliner - Is It Safe?

Can You Make a Clear Magnetic Liner?

Are your lashes handmade and can there be variances between them?

Cruelty Free? Vegan/Gluten Free?

Magnetic Lashes

Guide to Nano-Grip Lashes: Types & Sizes

Understanding the Band on Nano-Grip Lashies: Does It Get Peeled Off?

How Long Do The Nano-Grip Lashies and Liner Last?

What Is In The Nano-Grip Liner?

Are Lashies Lashes and Liner Suitable for Sensitive Eyes?

Lashies Nano-Grip Lashes

Guide to Nano-Grip Lash Clusters: Types & Sizes

What are Nano-Grip Lash Clusters?

Best Practices and Tips for Nano-Grip Lash Clusters

How to Apply and Remove Nano-Grip Lash Clusters

Common Issues and Troubleshooting for Lash Clusters

Lash Clusters

Do I Need to Purchase Liner with Your Lashes?

Liners

PRODUCT INFORMATION

How to Apply Magnetic Liner

How to Apply Magnetic Lashes

How to Remove Magnetic Lashes

How to Remove Magnetic Liner

Tips for Applying Magnetic Liner

How to Clean Lashes/Magnets

How to Trim Magnetic Lashes

How to Remove Liner from Natural Lashes

How to Fix: Clumpy Magnetic Liner

How to Fix: Lashes Not Sticking to Corners

How Long Will My MoxieLash Lashes or Lashies Last?

MoxieLash Magnetic Lashes and Liners

How to Apply Nano-Grip Liner

How to Apply Nano-Grip Lashes

How to Remove Nano-Grip Liner

How to Remove Nano-Grip Lashes

How to Clean Nano-Grip Lashes and Band

How to Trim Nano-Grip Lashes

Lashies Nano-Grip Lashes and Liners

USAGE & CARE

What Payment Methods Are Accepted?

Can I Edit or Add Anything to My Order After Placing It?

How Do I Update My Billing Information or Default Address?

CHECKOUT, PAYMENT & BILLING

The Moxie Guarantee

Return Policy

Do You Accept Physical Returns?

Exchange Policy

Shipping Policy & Missing Packages

How Can I Get Promo Codes and Discounts?

Can I Use More Than One Discount Code Per Order?

Why Is My Discount Code Not Working?

Are There Any Exclusions for Promo Codes?

What Should I Do If I Forgot to Use My Discount Code or Points?

PROMOTIONS & DISCOUNTS

How Moxie Insider Club Works

Earning and Redeeming Points

Frequently Asked Questions About Moxie Points

Membership Levels and Benefits

Troubleshooting Moxie Points

Terms of the Moxie Insider Club

LOYALTY & REWARDS

How do I set up a Moxie account?

I’m having trouble logging in to my Moxie account

How do I update my subscription items?

How do I skip a subscription shipment?

How do I cancel my subscription?

ACCOUNT & SUBSCRIPTIONS

Collaborate with Moxie

Bachelorette and Wedding Party Inquiries

Wholesale Inquiries

COLLABORATIONS & PARTNERSHIPS

How to Purchase a Gift Card

Can I Get a Refund for a Gift Card?

How to Use Your Gift Card at Checkout

GIFT CARDS

Contact Us

How Do I Unsubscribe from Moxie Emails or Text Messages?

CONTACT US

Damaged & Defective PolicyUpdated 8 months ago