POLICIES
The Moxie Guarantee
Start eligible return, refund, and exchange requests at the MoxieLash Returns Center. Existing guarantee terms and exclusions remain unchanged.
Return Policy
Start return and exchange requests at the MoxieLash Returns Center. Existing guarantee terms and exclusions remain unchanged.
Do You Accept Physical Returns?
At MoxieLash, we do not accept physical returns due to the nature of our products (lashes, clusters, and beauty accessories). That means you never need to ship anything back. Instead, we offer a 30-day money-back guarantee from the date of purchase.
Exchange Policy
Not in love with your purchase? No worries — our 30-day money-back guarantee has you covered. If your item isn't quite what you were looking for, you can exchange it for another style or color of your choice within 30 days of your purchase date. No n
Shipping Policy & Missing Packages
Once you've made your purchase, please allow up to 48 hours for order processing before your package is shipped. This processing time is not included in the shipping transit times. Please note, our warehouse is closed on weekends and holidays, so ord
Damaged & Defective Policy
Submit damaged or defective product claims through the MoxieLash Returns Center. Damage caused by misuse remains excluded.