Do You Accept Physical Returns?Updated 22 days ago

At MoxieLash, we do not accept physical returns due to the nature of our products (lashes, clusters, and beauty accessories). That means you never need to ship anything back.

Instead, we offer a 30-day money-back guarantee from the date of purchase. If you're not completely happy with your order — whether it arrived damaged, didn't perform as expected, or just wasn't the right fit — we'll work with you to make it right with a refund or exchange.

How it works

• Contact our support team within 30 days of your purchase date.
• Let us know what happened and which item you'd like to return or exchange.
• No need to send anything back — we'll handle it from there.

Refunds are issued to your original payment method and typically appear within 3–5 business days.

Questions? Reach out to our support team via chat or email — we're happy to help.